frequently asked

questions

OUR PRODUCTS

Q: Where can I find your products in my area?

We provide local deliveries within reasonable proximity of the San Francisco Bay Area.

 

 

ORDERING & SHIPPING

Shared Cultures ships to all 50 U.S. states. We do our very best to ship your order as soon as possible. Please note that a street address is needed, we cannot ship to PO Boxes or APO, FPO, and AP addresses. For more details about our shipping details please see our Shipping Policy

Q: How much is shipping?

Our shipping rates are based on weight (with insulation and ice packs) and shipment destination (utilizing USPS real-time shipping). We don't mark shipping up, it is directly from USPS. The number of items in your order will impact the shipping rate (HI and AK may have additional rates applied). Your estimated shipping costs will be calculated during checkout.

 

Q: How long does it take for an order to ship?

Please allow 2-3 business days for order processing and 2-3 days of transit time for standard shipping.

 

Q: Where do I find my order number?

You will be sent a confirmation email that includes your order number upon completing your purchase.

 

Q: Only some of my order came in – what can I do?

This may mean something you purchased was on backorder! The rest of your partial shipment will go out soon, but if you are concerned, shoot us an email with your name and order number and we’ll figure it out for you.

 

Q: Do you ship outside of the United States?

Unfortunately, we do not ship outside of the United States at this time.

  

Q: What is your return policy?

Due to the perishable nature of our products, we do not accept returns on any of our products. We take pride in our customer service. We want to be sure you are completely satisfied with your order from Shared Cultures. If you are not 100% satisfied with our products or service, let us know and we will either promptly issue an appropriate replacement or a certificate to redeem on a future order.

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