Our miso, shoyu, and tamari should be refrigerated, even if unopened. While these living ferments are resilient and can tolerate being left out temporarily, they prefer the fridge. Short exposure to warmer temperatures is fine, as all products ferment at room temperature for months, and the salt content helps protect them. There's no need to worry if they’ve been left out for a while.

Our ferments are best within a year of opening, but since they're alive, they can last much longer if you avoid contamination, use a clean spoon each time, and keep them refrigerated.

Please click here for recipe ideas, you can also click here to learn more about miso. 

We're excited to offer a flat shipping and handling rate of $18 on all orders. Whether you buy a single item or fill up your shopping cart, the shipping cost stays the same.

You will be sent a confirmation email that includes your order number upon completing your purchase.

Please allow 2-3 business days for order processing and 2-3 days of transit time for standard shipping. We typically ship orders on Monday or Tuesdays of each week. 

If you received multiple shipping confirmation emails, this means the rest of your order will be arriving in a separate shipment. However, if you only received one confirmation email, it likely means there was an error in packing your order. Please let us know right away, and we’ll be happy to help.

Unfortunately, we do not ship outside of the United States at this time.

Due to the perishable nature of our products, we do not accept returns on any of our products. We take pride in our customer service. We want to be sure you are completely satisfied with your order from Shared Cultures. If you are not 100% satisfied with our products or service, let us know and we will either promptly issue an appropriate replacement or a certificate to redeem on a future order.

Shared Cultures is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of an incorrect address. It is the buyer’s responsibility to provide the correct shipping address, phone number, and email address.

We do! Place an order on our website and select "Pick Up in Person" as your shipping option during checkout. Please include your PHONE NUMBER or EMAIL so we can contact you. 

Keep an eye out for an email or text message from us! We reach out every Wednesday to arrange and confirm your pick up time. 

Our business is not open to the public, however if you would like to visit please place an order and pick “local pickup”, we will be in touch to schedule a time where you can come pick up your order and visit. 

Yes, we offer wholesale pricing to restaurants for food service and to retail shops for commercial sale. Please email us at orders@shared-cultures.com with your name, the name of your restaurant or retail shop, and whether you're interested in our ferments for food service, retail wholesale, or both.